REPORT A FAULT

Snap a photo. Send it. We’ll handle it.

A photo of the rating plate or error message often tells our technicians more than a long explanation – so we bring the right spare parts straight away.

Works from your phone!

Emergency? Don’t write – call.If fuel is leaking or there is any danger, call immediately – 24/7, 365 days a year.071 973 75 75

Report a fault

How urgent is it? *

System is downRefuelling is no longer possiblePartly workinge.g. one side or one product is outNot urgentMinor defect, next service visit is fine

What is affected? *Location (station, address or town) *

Dispenser / device numberError message / code

What happened? *

Photos (optional, very helpful) Take or choose a photoBest: rating plate, error message on the display, the spot itself. Up to 5 files (photo or PDF), 10 MB in total.

Name *Company / operatorPhone for questions *Email (for the confirmation)Customer no. (if to hand)

I agree that Petro-Handels may use my details to handle this fault. Privacy *

Emergency? Don’t write – call.If fuel is leaking or there is any danger, call immediately – 24/7, 365 days a year.071 973 75 75

Already a customer with ticket access?In the ticket portal you can follow your reports and write directly to our technicians.To the ticket portal ↗

Fuel terminal or software? Remote assistance is often quicker. To support →