SUPPORT
Stuck? We'll connect in.
Have your customer number ready!Fuel terminal acting up, software hanging? We often fix it remotely – without anyone having to get in the van.
Helpdesk
Book your support appointment by phone or email – or get in touch right away when it's urgent.
Remote assistance in 4 steps
Please only start it once we've agreed on an appointment.- 01Book a slotBy phone on +41 71 973 75 75 or by email to support@petrohandels.ch.
- 02Get TeamViewerDownload the software via our download button and start it.
- 03Share ID & passwordTeamViewer shows you an ID and a password. Give them to our team member.
- 04We connectOur team member connects and takes care of the problem.
Please have ready
So we don't waste time playing guessing games:
- Your customer number
- A short description of the problem
- The name of the affected fuel terminal or software
Our ticket platform
Central accessAll your requests in one place.
Real-time statusSee at any time where your job stands.
Straight to the techniciansCommunication without detours.
DocumentationEverything properly recorded.
Analyses & reportsKeep track of your installations.
FAQ
Call +41 71 973 75 75 directly – our emergency service is available 24/7, 365 days a year.